Privacy Policy

Effective Date: 01-01-2026
Last Updated: 01-01-2026

Midway Living Inc (“we,” “our,” or “us”) is a homeless shelter and family services organization committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, safeguard, and disclose personal information obtained through our website, programs, services, and communications, including SMS/text messaging.

Information We Collect

In order to provide shelter, housing assistance, and supportive services, we may collect the following types of information:

Personal Information: Names, contact details, dates of birth, household composition, demographic information, and other details voluntarily provided or required for services.
Information About Children: Information related to minors within a family household, collected solely for service delivery, eligibility determination, case management, and compliance with applicable laws and funding requirements.
Mobile Information: Phone numbers used for service-related SMS communications.
Website Usage Information: IP address, browser type, pages visited, and analytics data collected through cookies or similar technologies.

How We Use Your Information

We use collected information for legitimate operational and service-related purposes, including:

Providing shelter, housing placement, and supportive services
Communicating with clients, families, and partners
Case management, program coordination, and follow-up
Compliance with federal, state, and local laws, regulations, and funding requirements
Improving our programs, services, and website functionality

Mobile Messaging & Consent

If you provide a mobile phone number and opt in, you may receive SMS messages from Midway Living Inc related to services, appointments, reminders, or important updates. Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

Mobile Information Sharing Disclaimer

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information

Midway Living Inc does not sell, rent, or trade personal information. We may share information only as necessary and permitted, including:

With service providers, partners, or contractors who assist in delivering services and are required to protect confidentiality
With government agencies or funders when required for program administration, reporting, or compliance
When required by law, court order, or legal process
To protect the safety, rights, or property of individuals, families, or the organization

Children’s Privacy

Our services are designed to support families, including households with children. Midway Living Inc may collect personal information relating to minors, including children under the age of 13, solely for the purpose of providing shelter, housing, and supportive services, and to meet applicable legal, regulatory, and funding requirements.

Information about children is collected with the consent of a parent or legal guardian or as otherwise permitted or required by law. We take additional measures to safeguard the privacy and security of children’s information and do not use such information for marketing or promotional purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze website usage. You may adjust your browser settings to manage or disable cookies.

Your Privacy Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. Requests can be made using the contact information below.